Student of Computing and Information Technology, with a special interest in mobile development, containers and microservices. Knowledge of Git, ITIL, PMI and Scrum. Previous studies of History and Cultural Management at University of Piura. Experience in team management, customer service and conflict resolution. English at intermediate level.
• Member of the Service Desk team of ABB Peru.
• Solution of incidents and requests generated by users located in South America related to the ERP IScala and support applications.
• Creation and maintenance of reports hosted on the ABB server using SQL Server 2008 R2 and Report Builder 3.
• Creation of change control formats (CCF) and monitoring of required approvals.
• Maintenance and solution of application bugs with Visual Studio 2015.
• Preparation of reports for the monitoring of pending activities of the business unit.
• Generation of transactions and updating of personal data for Entel-Chile customers, using the NSGA system.
• Claims attention, report and escalation of incidents.
• Development and maintenance of the website for the record label.
• Use of HTML5, CSS, Javascript and PHP.
• Registration database management in the program managed with Excel.
• Design of the flow of attention in Bizagi for the registration made in person.
• Control of Service Levels granted by the Call Center provider.
• Issuance of reports and daily reports of registered students.
• Attention and solution of complaints from parents.
Achievements
• 01 database modeled and managed.
• 01 registration procedure designed and implemented.
• 05 face-to-face registration teams led in 5 Lima and Callao districts.
• 6500 children enrolled in Arequipa, Huancayo, Lima and Callao.
• Modeling of patient data and care processes.
• Segmentation of audiences and design of marketing strategies according to the identified groups.
• Creation of content for social networks and administration of queries and complaints.
Achievements
• 01 database modeled in SQL with SQL Server 2016.
• 02 loyalty strategies for continuation patients and registration of 334 continuation patients, at present.
Development of projects in Java, C #, Web: Html5, CSS, Javascript, Jquery, JavaEE, Ajax, SQL, PL/SQL and software modeling in IBM-RSA.
Apart from being a web development student, I enjoy most of my time with my family. I have two small children. They are 1 and 3 years old respectively.
Also, I have personal projects such as the web application for my family's winery.